In the event of an emergency, the public safety dispatcher is often the first line of contact between the public and first responders. Dispatchers must be the calm voice amid chaos as they listen to the caller and best determine what emergency services they need, and relay that information to police, fire or emergency medical services. In Kentucky, the Department of Criminal Justice Training has a program designed to train the elite who have what it takes to be a public safety dispatcher. Public Safety Dispatch trainees will experience a five-week course, consisting of 205 hours of classroom and practical instruction. The curriculum covers the basics of becoming a professional public safety dispatcher. Training areas include: Introduction to Dispatching (includes roles and responsibilities), Calls for Service, Criminal Justice Information Services (CJIS), Radio Procedures and Emergency Medical Dispatch. During the five weeks, trainees are required to live in the dorms at DOCJT.

PREREQUISITES OF BEING A PUBLIC SAFETY DISPATCHER:

  • Be hired by a dispatch agency in Kentucky prior to attending the academy

  • Have a high school diploma or GED

  • Be at least 18 years old

  • Satisfy Telecommunicator Professional Standards (TPS) requirements

TRAITS OF A DISPATCHER:

  • Good communication skills

  • Ability to multitask

  • Dedication to teamwork

  • High morals, character and integrity

  • Good judgement

  • Emotional self-control

  • Active listener

  • Problem-solving skills

  • Critical thinker

  • Patient and calm under pressure

  • Thick-skinned

  • Empathy

  • Dedicated

  • Levelheaded

CONTINUING EDUCATION

Kentucky Law Enforcement Council-certified public safety dispatchers are required to complete eight hours of mandated training each year. The telecommunication instructors at DOCJT strive to offer the most up-to-date and relevant training for all of Kentucky’s dispatchers. Check the Acadis system for available classes.


2019 PUBLIC SAFETY DISPATCH ACADEMY GRADUATION SCHEDULE

PSDA Class 126
June 28, 2019 @ 10:00 AM
Posey Auditorium

PSDA Class 127
August 30, 2019 @ 10:00 AM
Posey Auditorium

PSDA Class 128
October 18, 2019 @ 10:00 AM
Posey Auditorium

PSDA Class 129
November 22, 2019 @ 10:00 AM
Posey Auditorium


PUBLIC SAFETY DISPATCH ACADEMY STAFF

Duane Bowling
Training Section Supervisor
859-622-8826

John Carey
Training Instructor I
859-622-7957

Robin Clark
Training Instructor I
859-622-2305

Sarah Powell
Training Instructor I
859-622-8622

Sondra Wesley
Training Instructor I
859-622-8569

Jewell Wireman
Training Instructor I
859-622-6581

Janet L. Brockwell
Administrative Specialist III
859-622-3386

Brooke Norton
Administrative Specialist III
859-622-6453


HELP

Have questions not answered in the FAQ’s?

Contact PSDA Support
859-622-8826